April 2020: Changes in relation to Coronavirus
For local authorities, complaints and escalation procedures remain the same as under the Care Act. Under the Coronavirus Act, once the emergency period has ended, if local authorities do not comply with their duty to carry out a relevant assessment within a reasonable period, action can be taken in court.
BEDFORD SPECIFIC INFORMATION
Principles of Good Complaint Handling Parliamentary and Health Service Ombudsman)
October 2018: This chapter was amended to include a link to Adult Social Care Complaints Resources published by the Local Government and Social Care Ombudsman, as above.