There are two situations in which a member of staff in the local authority or any partner agency, who works outside of office hours, for example health and police staff, should make a referral to the Emergency Duty Team.
If the member of staff is concerned that immediate action is required or there is an urgent risk they should make a referral to the local authority’s Emergency Duty Team.
If a safeguarding alert or referral is received by the Emergency Duty Team, which indicates an adult is experiencing or at risk of abuse or neglect, and there is an immediate or urgent risk, the worker who receives the alert or referral must take all steps necessary to protect the adult. This includes arranging emergency medical treatment, contacting the police and taking any other action to ensure the adult is safe.
See also local safeguarding adults board procedures.
Whether or not any immediate action is necessary, the Emergency Duty Team worker should record the facts concerning the alleged abuse or neglect on the adult’s electronic social care record. The worker should pass all necessary information to the relevant team in adult social care before the end of their shift. If the case is already allocated the out of hours worker will notify the allocated worker.
See also Case Recording.
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