Coronavirus / COVID-19

Click on Amendments to view the changes to this edition as a result of Coronavirus / COVID-19 legislation and guidance.

April 2020

Welcome to the latest edition of the Bedford Adult Services Adult Policies, Procedures and Practice (APPP) resource.

This page provides a summary of how to use this site and its main features. It also provides a summary of the latest changes (see Amendments).


Finding your way around this Site

This site is divided into different sections. On the home page there are three buttons:

  • ASC Procedures – which contains policies, procedures and practice guidance for Bedford Adult Social Care;
  • Safeguarding – which has links to local safeguarding information and the Bedford Safeguarding Children’s Board procedures; and
  • Useful Links – which has links to the most commonly used local and national web pages for Bedford staff.

When you are in the ASC Procedures section, there are a number of tabs on the left side of the screen when viewed on larger screens or by clicking on the lined box in the top right corner on smaller screens (such as phones or tablets):

  • Home contains the introduction page of the ASC Procedures section. It also includes Using this APPP (this page) which gives information about using this site, and Register with Us to receive notification when this APPP is updated.
  • COVID-19 contains a link to Government resources and a list of all new and amended chapters as a result of legislation and national guidance which have been introduced as a result of the coronavirus pandemic.
  • Contents contains the policies, procedures and practice guidance chapters. These are divided into sections which can be viewed by clicking on the arrow on the right of ‘Contents’;
  • Resources provides a range of relevant supporting information (see below). The different sections can also be viewed by clicking on the arrow on the right of ‘Resources’;
  • Contact has Local Contacts which contains contact information for key local teams, services and partner agencies. It also contains the Contact Form for you to send a message to Lori Dyke, who is the single point of contact in Bedford ASC and who oversees the coordination of this site, should you have a comment or suggestion you wish to make.

Accessibility Options

This site has a number of different options to aid online reading. When you are on the home page, choose ‘Accessibility’ drop down menu on the right side of the screen. There is large text, green, blue or pink backgrounds, yellow text on a black background or you can return to the default setting. You can use large text with any of the other options.

In addition, the site is designed to be accessible for users of text only and screen reader software programs which allow blind or visually impaired users to read the text that is displayed on the computer screen with a speech synthesizer or braille display. Our content is consistently structured, including headings, which makes using the software on our site easier. Also, when viewed though screen reader software, every page has a ‘Skip to main content’ link which allows software users to go straight to the main content of that page instead of receiving the full navigation options every time. Please share this information with blind or visually impaired colleagues.

Using it on Mobile Phones and Tablets

This APPP resource works well on internet-enabled mobile phones and tablets via the web address When used on a mobile phone, the website will immediately convert into a phone friendly version, where the tabs sit behind a main Menu button. If it does not work straightaway, tap on the refresh circle in the address bar.

If your phone or tablet has a reader option (it may be an ‘R’ or say ‘Reader’ in the address bar; you may have to install it), tap on it and it will convert the text into a more easy to read version for phones or tablets.


The Resources section contains a number of links and documents to supplement the information in the main chapters. It includes

  • Case Law and LGSCO Reports – information about case law and key reports in relation to the Local Government and Social Care Ombudsman investigations into complaints against local authorities;
  • Case Studies – currently populated by case studies from the Care and Support Statutory Guidance, but can be supplemented or replaced by local examples;
  • CQC Standards and KLOEs – links to the Care Quality Commission’s Fundamental Standards and Key Lines of Enquiry information;
  • Glossary – provides definitions and key terms used;
  • Integrated Care – organisations and key documents supporting the health and social care integration agenda;
  • Legislation – links to relevant legislation;
  • Local Forms, Leaflets and Letters – this section hosts information and templates used by staff in Bedford;
  • National Guidance and Inquiries – links to national guidance, particularly from ADASS, LGA and SCIE, and inquiry reports;
  • Organisations – links to websites for relevant national organisations;
  • Provider Resources – links to guidance and other information and national organisations who provide services and support to provider services;
  • Research and Report Briefings – written by the Policy Partners Project to reflect current issues or recently released research reports;
  • Safeguarding Adults Review Reports – links to significant SARs.

For ease of use, if you can open this site in two tabs next to each other you can click on the Resources section to consult related information without leaving the chapter you are reading.

If there are any documents or links you would added to this section, please let us know by contacting Lori Dyke, your local contact for this resource.


With each revised edition of your APPP site, we indicate in the table below which chapters are new or have been updated. This information is also available at the top of each chapter.

April 2020: Urgent Update as a result of Coronavirus / COVID-19


Emergency legislation and new national guidance has been introduced as a result of the coronavirus outbreak (COVID-19). The table below outlines new chapters and existing chapters which have had to be amended as a result. There is also a list of them all plus links to Government resources, in the COVID-19 section.

Chapter Detail
New chapters
Coronavirus Act 2020 This chapter outlines the changes implemented from 25 March 2020 that impact on adult social care services.
Responding to COVID-19: The Ethical Framework for Adult Social Care Published by the Department of Health and Social Care, the framework intends to provide support to ongoing response planning and decision-making to ensure that consideration is given to specific ethical values and principles when organising and delivering social care for adults.
COVID-19: Hospital Discharge Requirements This is a summary of the full guidance, published by the Department of Health and Social Care.
Care Act Easements: Guidance for Local Authorities This is a summary of the Government guidance outlining which Care Act duties may change under the Coronavirus Act 2020.
Assessments under the Coronavirus Act 2020 This chapter outlines the potential changes to Assessments, taken from the Care Act Easements guidance.
Charging and Financial Assessment under the Coronavirus Act 2020 This chapter outlines the potential changes to Charging and Financial Assessments, taken from the Care Act Easements guidance.
Care and Support Planning and Reviews under the Coronavirus Act 2020 This chapter outlines the potential changes to Care and Support Planning and Reviews, taken from the Care Act Easements guidance.
Deprivation of Liberty Safeguards (DoLS) during the Coronavirus (COVID-19) Pandemic This is a summary of the guidance from the Department of Health and Social Care, with additional case law examples.
Coronavirus (COVID-19): Informing the Department of Health and Social Care of the Death of a Worker in Social Care This chapter outlines the process for informing DHSC. (Added in June 2020).
Amended chapters
The information in the chapters listed below has been affected by the changes implemented by the UK Government and other organisations. There is a box at the top of the chapter outlining the changes with links. The main text in the chapter has not been changed.
Care Act 2014
Transition (Preparing for Adulthood) to Adult Care and Support
Financial Advice and Information
End of Life Care
Adult Safeguarding
Mental Capacity 
Deprivation of Liberty Safeguards
Mental Health Act 1983
Making Advance Decisions
Integration, Cooperation and Partnerships
Customer Complaints
Disclosure and Barring
Equality, Diversity and Human Rights
Risk Assessments 
Continuing Healthcare (NHS)
Additional guidance has been added to the following chapters:
Data Protection Act 2018
Information Sharing
Assessment (First Contact and Identifying Needs)
Direct Payments
Modern Slavery
Prisons, Approved Premises and Bail Accommodation
Market Shaping and Commissioning of Adult Care and Support
Managing Provider Failure

Date of Next Revision

This Bedford APPP resource is usually updated every six months. The next routine update should be available in May 2020.

If you want to make any changes to chapters, please first read Making Changes to Chapters for information about how to make the changes in the way we require. Before making any changes or writing new chapters however, please first contact Lori Dyke, Business and Contracts Manager, who is the Bedford coordinator for this APPP.


On the home screen, type in the word or phrase you are looking for in the ‘Search’ facility and press ‘Enter’. It will bring up a list of all the chapters where it appears. Click on the one you want. The word / phrase will remain highlighted in the chapter.

If you want to search for specific text within a chapter or a pdf document, you can also press ‘Ctrl’ and ‘f’ together. A box will appear in the top right of your screen. Type in the word / phrase you want to find and press ‘Enter’. The number of times it appears in the chapter will be displayed next to your word. Use the up and down arrows next to it to find all the references.

Register with Us

We recommend you ‘Register with Us‘. This enables us to notify you that your APPP resource has been updated, which is usually every six months. By submitting this information, you will only receive email notifications from us in relation to APPP updates and your information will not be given to any third parties.


This APPP site has been designed to be used as an online facility. It is easier to update a web based facility, and version control is very effectively managed. Reducing or eliminating printing cuts costs, as well as preserving valuable resources.

If you print a chapter, to take to a meeting for example, please note it will have a water mark stating it is valid for 72 hours only and the date it was printed. Whilst this site is usually updated every six months, there may be occasions when it is updated urgently as a result of a Safeguarding Adults Review or inspection recommendation, so it is important to be sure that you are using the most recent copy. That is why we recommend that if you have to print a chapter, you no longer refer to it after that time.


The chapter content in this APPP site can be accessed, downloaded and printed unchanged, on a temporary basis. Any content printed or downloaded may not be sold, licensed, transferred, copied or reproduced in part or in whole in any manner or format without the prior written permission of Policy Partners Project Ltd.